Free, independent advice

Not sure where to start? That is what we are here for

Whatever your energy question, from a confusing bill to a whole-home retrofit, we give free, impartial advice with nothing to sell. Pick a tool below, or just ask us.

Wondering if your rates are fair? See our guide to good gas, electricity and export rates. Too hot or too cold at home? See keeping warm and cool, with the running cost of every option.

Home energy advice: a plain-English checklist

You do not have to do everything at once. The trick is the right order: stop wasting heat first, then heat and power your home more cheaply. Here is how we would think about it, whether you are in a 1600s cottage or a new build.

Start here: quick, low-cost wins (any home)

  • Draught-proof doors, windows, letterboxes and loft hatches. Cheap, and you feel it the same day.
  • Turn your boiler flow temperature down to around 50°C on a combi, which can cut gas use noticeably with no loss of comfort.
  • Bleed radiators, fit reflector panels behind those on external walls, and keep them clear of furniture.
  • Set heating and hot water on timers for when you actually need them, and drop the thermostat by 1°C.
  • Switch remaining halogen bulbs to LED, and deal with standby power on the worst offenders.

Older and solid-wall homes (pre-1930s)

  • Loft insulation to 270mm is usually the best value upgrade of all.
  • Solid walls lose a lot of heat. Internal or external wall insulation is a bigger job but transformative; do it sympathetically on period homes.
  • Secondary glazing keeps the character of original windows while cutting draughts and heat loss.
  • Insulate suspended timber floors and seal the gaps at skirting level.
  • Watch for damp and ventilation: older homes need to breathe, so get fabric advice before sealing everything up.

Newer and cavity-wall homes

  • Check cavity wall insulation is present and intact; top up loft insulation if it is thin.
  • Newer, better-sealed homes benefit most from good controls and, often, a heat pump.
  • Consider mechanical ventilation with heat recovery in very airtight homes.

Then: heat and power your home cleanly

  • Once the fabric is sorted, an air source heat pump is efficient and cheap to run, with up to 7,500 to 9,000 pounds of grant.
  • Solar panels pay back well, especially paired with a battery and used alongside the right tariff.
  • Get paid for what you export through the Smart Export Guarantee, and charge an EV or hot water from your own solar.

Always worth doing

  • Make sure you are on a fair tariff. Start with our bill review and our good rates guide.
  • Borrow our thermal camera to see exactly where your home loses heat.
  • Get at least three quotes, and let us check them before you sign.

Stuck on any of this? That is exactly what we are here for. Ask us anything.

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