Privacy policy

How we handle your information

We take your privacy seriously and only ever use your information to help you.

Last updated: October 2026. This policy replaces our earlier version of May 2018.

Who we are

Forest Row Energy Co-operative Ltd, a registered Community Benefit Society (FCA no. 32361R). You can contact us at info@forestrowenergy.com.

What we collect

Only what you give us: your name and contact details when you enquire, ask for advice, or join; your email if you subscribe to our newsletter; and basic, anonymised analytics about how the site is used, only if you accept our analytics cookie.

How we use it

To answer your enquiry, give you advice, send the newsletter you asked for, and run the co-op. We never sell your data. We never share your details with suppliers or anyone else without your clear permission.

Newsletter and forms

Our newsletter is run through Mailchimp and our website forms through Web3Forms, who process your data only to deliver these services. You can unsubscribe at any time.

Your rights

You can ask to see, correct or delete the information we hold about you at any time by emailing info@forestrowenergy.com.